Frequently Asked Questions
How do I access the Customer Portal?
You can access the Customer Portal anytime by visiting portal.86repairs.com.
Do I need to link a social account to my Customer Portal log-in?
No. However, if you choose not to link a social account, you will be asked to do so every 7 days. Linking a social account will make future logins quicker and easier.
Why is my device not remembering the Customer Portal link?
As part of the update we’ve credentialed each device uniquely (goodbye, passwords). All you need to do is visit portal.86repairs.com to access the Customer Portal using your work email address. Also, clearing browser cookies or search history will require you to log in again.
Why haven’t I received a sign-in link to my email?
We match your account to your work email in your company’s Customer Profile. If we don’t have your preferred email on file, please contact your Account Manager and they’ll manage it for you.
Why can’t I see locations I should be able to see?
We need to update your permissions for those locations. Please contact your Account Manager and they’ll manage it for you.
Why am I seeing locations I haven’t seen before?
There is likely an issue with your permissions for those locations. Please contact your Account Manager and they’ll manage it for you.
Who do I contact if I’m having issues with the Customer Portal?
Please contact your Account Manager and they will help you navigate any issues you’re experiencing.
How can I submit a request via the Customer Portal?
To submit a service request via the Customer Portal click the bright red “+” button in the bottom right-hand corner.
How can I add a new asset to my Digital Equipment Inventory?
From the Assets tab, click on the ‘Add Asset’ button in the upper right-hand corner.
What does "% of Spend" mean?
We take the sum of all service request invoices for that asset and divide it by the estimated purchase price to help you identify which assets are candidates for repair vs. replacement.
What do "Unknown" or “-” values mean on the "% of Spend" value?
This typically means that we do not yet have a replacement cost for that particular asset. Our team is gathering additional pricing data every day. If you know a particular value for one of your assets, we’re happy to enter that information for you.