Reserve is a first-rate dining experience in Grand Rapids, boasting a world class wine lineup and seasonally inspired menu items. Reserve relies on a broad and unique array of kitchen equipment (93 individual pieces) to support their food and beverage program.
– Luke VerHulst, Executive Chef, Reserve Wine and Food
A few days ahead of peak weekend service, a critical under-counter refrigeration unit stopped holding temperature. The Executive Chef and his team quickly moved all perishables to other units, and called 86 Repairs to immediately resolve the problem.
We performed necessary warranty checks and worked directly with the manufacturer to honor the current warranty and cover all related labor and parts costs. The manufacturer didn’t have any in-network service providers available to resolve the issue on the tight timeline, so we negotiated with the manufacturer to approve work handled by our network of service providers.
Working with 86 Repairs saved Reserve days of downtime and delayed service, and made the difference between resolving a critical refrigeration issue in a day rather than a week.