10 years ago, Rowster Coffee began as a one-man coffee roasting operation in Grand Rapids, Michigan. Today, the company is Grand Rapids’ favorite local coffee roaster and retailer with multiple retail locations, a subscription service, and wholesale customers who brew Roaster Coffee in their restaurants, cafes, and corporate offices.
-Steven Curtis, Co-Owner, Rowster Coffee
Within 24 hours of sign-up, 86 Repairs identified 10+ water-related service incidents on brand new equipment. We worked with facility managers, owners, and general contractors to identify the patterns as it related to water pressure in the building.
What we found? The Township’s water pressure was twice the rate of what it should have been. Thanks to an immediate installation of a main line pressure regulator, the issue was resolved, preventing further damage to Rowster’s equipment.
With 86 Repairs, Rowster Coffee was able to avoid an unnecessary service call and save on hard invoices through troubleshooting facilitated by our customer success team.