frequently asked questions

86 Repairs is a subscription service that manages the entire repair process from start to finish for restaurant groups. Our service includes 24/7 support from our expert team, actionable insights to improve back-of-house operations, and complete management of the service process.

Absolutely. If you’re satisfied with your current service providers, 86 Repairs will work directly with them. If you want us to supplement your preferred vendors with suppliers from our network, we can do that too. You’re in control of the repairs process, without doing the work.

No, we do not get paid referral fees or commissions by service providers. We charge a flat monthly subscription fee, with no per-incident fees or hidden costs of any kind.

86 Repairs manages all service on behalf of our customers, including preventative maintenance contracts purchased from service providers, equipment dealers, or manufacturers. Our proprietary software platform and use of predictive analytics allows us build custom preventative maintenance plans for your kitchen, anticipate when equipment will fail, and prevent problems before they occur.

Definitely. Upon signup, we’ll inventory your equipment and keep an updated digital service history for all repairs we manage. We’ll help your team troubleshoot issues on their own before you pay for a service visit, and we’ll make sure you don’t pay for repairs that should be covered under warranty.

All repair costs are billed directly to you by the service providers we dispatch. 86 Repairs does all of the work for you: we help troubleshoot issues to avoid service visits, dispatch service when needed, manage the whole repair process (scheduling, rescheduling, all communication with the service provider), and keep you informed along the way. We’ll always get your approval before we dispatch service or incur any other costs on your behalf.