How Prospect Capital Restaurants Uses 86 Repairs to Strengthen Troubleshooting and Reduce R&M Costs

Prospect Capital Restaurants (PCR) manages a fast-growing portfolio of restaurant brands, including Jersey Mike’s, Wingstop, and 7Brew, with a mission to build value through operational excellence and community investment. As the company expanded, one recurring challenge became clear: troubleshooting and managing repair and maintenance (R&M) issues across nearly 80 locations was consuming too much time, money, and energy.

PCR turned to 86 Repairs, a platform that centralizes facilities management, streamlines communication, and delivers actionable insights on R&M spend. The partnership has helped PCR strengthen its troubleshooting discipline, reduce costs, and free its managers to focus on what matters most: delivering great guest experiences.

The Challenge: Scaling Troubleshooting Without Scaling Chaos

PCR’s maintenance challenges are the usual suspects for restaurant chains, ranging from fryer malfunctions to refrigeration failures. Each incident requires quick attention, but the traditional process of making multiple phone calls, leaving handwritten notes, and tracking vendors in a disjointed manner is inefficient and inconsistent.

“We wanted to improve how we handle issues before they become crises,” says Jennifer Eastmond, VP of Operations at PCR. “We needed visibility into what was really driving our R&M costs.”

The Solution: 86 Repairs as a Centralized Troubleshooting Partner

PCR implemented 86 Repairs as the backbone of its R&M management process. Instead of each store calling vendors directly or relying on spreadsheets, every issue flows through 86 Repairs’ centralized platform.

Key benefits include:

1. 1. Streamlined Troubleshooting and Ticket Management
      When a store reports an issue, 86 Repairs’ system captures it instantly, triages the request, and helps determine whether a technician is needed or if staff can troubleshoot in-house. This prevents unnecessary service calls and helps PCR teams resolve simple problems faster.

   2. Cost Visibility and Analytics
      86 Repairs provides real-time reporting on repair categories, spend by asset, and vendor performance. PCR leadership can now identify patterns, such as recurring issues with specific equipment, and make data-driven decisions about replacement versus repair.

   3. Vendor Coordination Simplified
      Instead of each manager juggling vendor relationships, 86 Repairs coordinates service providers on PCR’s behalf. This consistency ensures quality work, fair pricing, and faster resolution.

   4. Training and Empowerment
      86 Repairs’ troubleshooting guidance empowers PCR managers and shift leaders to diagnose problems confidently. Over time, this has built a stronger culture of accountability and skill development across locations.

The Results: Fewer Service Calls, Smarter Spending, Stronger Teams

Since adopting 86 Repairs, PCR has seen measurable improvements in both efficiency and cost control. Managers report fewer after-hours emergencies and reduced downtime, while the corporate team now enjoys full visibility into R&M spend across the organization.

• • Reduced unnecessary service calls, saving hundreds of dollars per incident.

  • Improved asset performance through better preventive maintenance and visibility.

  • Consistent repair data enabling smarter capital planning and equipment replacement decisions.

  • More time for managers to focus on operations and guest satisfaction.

Perhaps most importantly, 86 Repairs has enhanced PCR’s already strong troubleshooting culture.

"The troubleshooting function that 86 Repairs provides has been one of the biggest resources for us as a customer," says Eastmond.

By turning every repair into a learning opportunity — backed by reliable data — PCR continues to scale its restaurant network efficiently and sustainably.

Conclusion

For Prospect Capital Restaurants, operational excellence is about more than keeping equipment running. It’s about empowering people to solve problems smarter. Partnering with 86 Repairs has given PCR the visibility, structure, and confidence to manage R&M proactively, control costs, and strengthen performance across all locations.

As PCR continues its ambitious growth trajectory, 86 Repairs remains a critical partner in ensuring that every new store opens (and stays) with the same operational strength and efficiency that define the brand.